White Mesa Mill oversight: Tribal communities distrusted digital government comms after decades of technical "explain-aways."
Print-first listening strategy:
Large-format diagrammatic posters explaining DEQ oversight to protect health ("Protect, detect, correct")
Handouts/surveys in preferred formats
In-person sessions honoring lived experience communication
Print/digital model for Tribal outreach became framework for other divisions in DEQ
Paper survey
Digital survey
Diagram creation process
Plain language
Simple graphics
Science translation
Working with technical experts (humor as a powerful teamwork tool!)